Donor Relations Officer

National Center for Learning Disabilities
Headquarters: 32 Laight Street, Floor 2, New York, NY 10013
Reports to:  Donor Relations Officer
Team:  Development
Status:  Full Time

The Mission and Vision:

The National Center for Learning Disabilities (NCLD) improves the lives of the 1 in 5 of us who struggle with brain-based learning and attention issues related to reading, math, writing, focus, organization and more.  Our mission is to empower parents and young adults, transform schools and advocate for equal rights and opportunities for the 1 in 5. We’re working to create a society in which every individual possesses the academic, social, and emotional skills needed to succeed in school, at work, and in life.

NCLD’s flagship program, Understood.org, began with a vision of giving all parents access to deep expert resources usually available to few. Through a collective of 15 nonprofits, with diverse strengths and capabilities, we were able to significantly increase our impact in a field where resources are scarce. As an innovative digital resource and community for parents of children with learning and attention issues, Understood.org has reached more than 34 million people since October 2014.

The Position

NCLD is currently looking to add capacity to a growing Development team. We are seeking a detail-oriented, creative donor relations officer to develop, implement, and track the organization’s communications with prospective and active donors. Reporting to the senior director of strategic growth, the officer will directly manage a portfolio of mid-level donors while providing strategic, behind-the-scenes facilitation of NCLD’s moves management process with all donors. A highly skilled communicator with an aptitude for relationship building, the officer will serve as an important ambassador for NCLD and facilitate the development of long-term engagement with our donor audiences.

Duties & Responsibilities:

  • Portfolio Management
    • Manage a portfolio of donors in the $500 to $10,000 range, with the expectation of continually adding new donors to that group.
    • Develop high-touch relationships with donors. Initiate and maintain contact through letters, emails, calls, events, and meetings, as appropriate.
    • Act strategically in working to advance current and new constituents to major donor levels ($10K+), in collaboration with the director of individual philanthropy.
    • Develop, write and orchestrate donor campaigns to attract and advance donor giving. Integrate campaigns with other development efforts in digital fundraising, major gifts, and corporate partnerships.
  • Cultivation and Stewardship Facilitation
    • In addition to the stewardship of donors in his/her portfolio, the officer will oversee NCLD’s structured moves management framework intended for the strategic cultivation and stewardship of all donors.
      • With the senior director of strategic growth, identify and prioritize prospects for Research and with completed information determine strategic next steps.
      • Create thoughtful cultivation and stewardship tactics to attract donors, keep them engaged, and grow their interest in NCLD and our mission.
      • Develop language and materials to communicate key NCLD messages, tailored according to audience.
      • Coordinate development actions by development colleagues and NCLD’s leadership team, as part of this process.
      • Track all “moves” in NCLD’s donor database; set follow-up actions as appropriate; and flag individuals in need of next steps.
    • Support the planning, execution, and follow-up with donor-centric events.
      • Manage the development of invitations, invitation lists, and RSVP tracking.
      • Develop bios and “lookbooks” of key guests attending events or conferences.
      • Organize pre-event and post-event briefings in which colleagues are prepared on event strategy and guestlist (pre-event) and debrief on conversations that occurred (post-event).
      • Translate event interactions into next steps as part of the moves management process, and facilitate those actions with the key individuals involved.
      • Ensure all event-related information and follow-up is tracked in the donor database.
    • Build strong relationships with internal teams, staying informed on program developments and impact updates and advising colleagues with regards to donor events or communications that reach donor audiences.
  • Other Duties
    • Oversee employee giving accounts and related communications, and develop materials to attract, steward, and grow this donor audience, in partnership with the senior corporate partnership officer.
    • Contribute to development communications efforts as needed, including acknowledgment letters, grant proposals and reports, and marketing materials.
    • Support other development team members in creating and writing appeals to NCLD donor audiences.
    • Stay informed on industry trends, best practices, and innovative approaches, and make recommendations as appropriate.

Required Qualifications & Skill Sets:

  • Bachelor’s degree required; graduate degree a plus.
  • 5+ years of experience in nonprofit development / fundraising work; Knowledge of donor cultivation and stewardship best practices and moves management strategies.
  • Strong relationship building skills. Ability to secure the confidence of donors and prospects through long-term relationship building activities.
  • Experience with donor databases or CRMs (Salesforce a plus)
  • Excellent organizational skills and attention to detail. Ability to prioritize work and adjust to multiple demands. Demonstrated ability to follow tasks through to completion in a timely manner.
  • Excellent writing, editing, proofreading, and oral communication skills.
  • Excellent project management skills with the ability to lead projects from concept through execution with teams, with overlapping timelines.
  • Ability to work independently and collaboratively, with individuals and cross-disciplinary teams.
  • Positive attitude and commitment to teamwork.
  • Strong work ethic and high standards for personal and professional excellence.
  • Acute attention to detail, and dedication to quality assurance and follow-through.
  • Sense of humor.
  • Passion and commitment to NCLD’s mission. Prior knowledge of learning and attention issues is not required, but a willingness to learn is essential.
  • Ability to work flexible hours, as needed.

The National Center for Learning Disabilities is an equal opportunity employer and considers all applications without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status.

For additional information on the organization, please visit their website at www.ncld.org.

For additional information on learning and attention issues, including ADD/ADHD, dyslexia, dyscalculia, dysgraphia, dyspraxia, executive functioning issues, nonverbal learning disabilities, processing issues and more, please visit www.understood.org.

Please send a resume and cover letter to jobs@ncld.org with the subject title “Job Application: First Name Last Name, Donor Relations Officer”

Programs: