Expert Relationship Manager, Understood

National Center for Learning Disabilities
32 Laight Street, New York, NY 10013
Reports to: Director of Content Strategy and Management
Team: Website Content
Status: Full-time employee

The Position
The Expert Relationship Manager will oversee the relationships between (for parents), the corresponding K-12 Education project (for teachers), and an expert roster that will serve both properties. Understood is committed to providing expert advice to users wherever they are in the journey. The Expert Relationship Manager will serve as a middle man between the various Understood teams, its users, and the experts. He/she will build and cultivate relationships with leading experts in the field, recommend the right experts for specific needs, and vet answers from those experts to our users, ensuring brand tone and messaging is consistent across all communications. In addition, the Expert Relationship Manager will also identify new experts to fill gaps, facilitate the onboarding process for these experts, and manage relationships with the experts throughout their tenure.

Key Responsibilities

  • Identify expert gaps, and recommend/recruit appropriate experts to fill those needs
  • Onboard new experts that join the Understood team
  • Maintain relationships with experts, and create a quarterly expert newsletter with any important updates
  • Create/maintain an expert matrix with nuanced expertise descriptions
  • Work with the editorial, parent support and marketing teams to identify the right experts for their ongoing needs, and coordinate with those experts to serve those needs
  • Contribute to the building of the monthly expert chat calendar
  • Prepare expert panelists for in-person events
  • Curate expert responses in community and social channels
  • Provide regular reporting on expert engagement, and oversee the expert budget
  • Figure out the best ways to integrate experts into various Understood projects
  • Communicate regularly with experts to get ideas on latest research and content

The Person: Required Experience and Qualifications, and Ideal Attributes

  • 5 years’ experience in relationship management, ideally in the medical/educational/professional space
  • Strong journalistic/critical thinking skills
  • Organization skills a must!
  • Experience writing/editing in brand tone
  • Ability to take complex academic concepts and simplify them into easy-to-digest materials
  • Ability to work in a fast-paced environment, managing multiple planned and unplanned projects; flexibility and resourcefulness
  • Ability to work both independently and collaboratively, with individuals and cross-disciplinary teams, both internal and external to NCLD
  • Positive attitude and commitment to teamwork are key
  • Completion of Bachelor level program
  • Experience working online/in a CMS a plus
  • Knowledge of or experience in special education and/or learning disabilities field a plus, but not required


Please send resumes to