Our Team

Vanessa Bertone

Parent Support Coordinator

Vanessa Bertone is the parent support coordinator for the National Center for Learning Disabilities (NCLD). She manages Understood’s Help Center by responding to user questions and concerns ranging from personal to technical issues. She also is the lead on conference and event strategies and occasionally moderates expert live chats.

Prior to joining NCLD, Vanessa was digital production coordination for Sesame Workshop, the nonprofit organization behind Sesame Street. There she managed Sesame brand content on multiple sources including YouTube and The Orchard. She also developed and implemented standards for online communications through ‘Contact Us’ and for customer support for Sesame Go.

Vanessa has a passion for green technology and leadership development. During her spare time she enjoys running and watching WWE Raw.

From the blog

Parents: Participate in a UCSF Research Program on Socio-Emotional Growth and Receive a Free Personalized Profile Report

UCSF Dyslexia Center (dyslexia.ucsf.edu) & brainLENS (brainlens.org) are asking parents who are interested in receiving their child’s socio-emotional profile at no cost, while contributing to an innovative new research program, which will examine students with and without learning differences. Who is eligible? Your children and students are eligible who are ages 9-16 years, with or … Continue reading Parents: Participate in a UCSF Research Program on Socio-Emotional Growth and Receive a Free Personalized Profile Report

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